This Privacy Policy explains how A2 Game collects, uses, and protects information when you use our mobile application and website. We are committed to handling your data responsibly and transparently.
Information We Collect
- Registration data: mobile number, name, and a verification code sent via OTP.
- Payment data: JazzCash or Easypaisa account details needed to process deposits and withdrawals. We do not store full payment credentials beyond what is required to complete a transaction.
- Identity data: where required for withdrawal verification, basic identity details such as a CNIC number may be requested.
- Device and usage data: device type, operating system, app version, and gameplay activity, collected to maintain platform security and improve performance.
How We Use Your Information
- To create and verify your account through OTP confirmation.
- To process deposits, withdrawals, and resolve payment disputes.
- To detect and prevent fraud, duplicate accounts, and abuse of the Platform.
- To provide customer support when you contact us.
- To comply with legal and regulatory obligations applicable in Pakistan.
Sharing of Information
We share information only where necessary: with payment partners such as JazzCash and Easypaisa to process transactions, with service providers who support our technical infrastructure under confidentiality obligations, and where disclosure is required by law or a valid legal request. We do not sell personal data to third parties for marketing purposes.
Data Security
We apply reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, and we encourage players to keep their account credentials and OTP codes private at all times.
Data Retention
We retain account and transaction data for as long as your account remains active and for a reasonable period afterward to meet legal, accounting, or dispute-resolution requirements.
Your Rights
You may request access to the personal data we hold about you, ask us to correct inaccurate information, or request account closure by contacting our support team through the Contact Us page. We will respond to verified requests within a reasonable timeframe.
Cookies and Similar Technologies
Our website may use basic cookies to remember preferences and support core functionality. You can control cookie behaviour through your browser settings; disabling cookies may affect parts of the website experience.
Children’s Privacy
A2 Game is not intended for use by individuals under 18 years of age, and we do not knowingly collect data from minors. See our Age Verification page for more information.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Material changes will be reflected by updating the “Last updated” date at the top of this page.